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Contents

Preface About the Author 1. Understanding Leadership Introduction Leadership Explained "Leadership is a Trait" "Leadership is an Ability" "Leadership is a Skill" "Leadership is a Behavior" "Leadership is a Relationship" "Leadership is an Influence Process" Leadership vs. Management Global Leadership Attributes The Dark Side of Leadership Leadership Snapshot: Michelle Obama Summary Application 1.1 Case Study: King of the Hill 1.2 Case Study: Charity: Water 1.3 Conceptualizing Leadership Questionnaire 1.4 Observational Exercise 1.5 Reflection and Action Worksheet References 2. Recognizing Your Traits Introduction Leadership Traits Explained Intelligence Confidence Charisma Determination Sociability Integrity Leadership Snapshot: Nelson Mandela Leadership Traits in Practice George Washington (1732 - 1799) Winston Churchill (1874 - 1965) Mother Teresa (1910 - 1997) Bill Gates (1955 - ) Oprah Winfrey (1954 - ) Lebron James (1984 - ) Summary Application 2.1 Case Study: NorthTown Dallas 2.2 Case Study: The Three Bs 2.3 Leadership Traits Questionnaire 2.4 Observational Exercise 2.5 Reflection and Action Worksheet References 3. Understanding Leadership Styles Introduction Leadership Philosophy Explained Theory X Theory Y Leadership Styles Explained Authoritarian Leadership Style Democratic Leadership Style Laissez-Faire Leadership Style Leadership Snapshot: Victoria Ransom Leadership Styles in Practice Summary Application 3.1 Case Study: Several Different Styles 3.2 Case Study: Leading the Robotics Team 3.3 Leadership Styles Questionnaire 3.4 Observational Exercise 3.5 Reflection and Action Worksheet References 4. Attending to Tasks and Relationships Introduction Task and Relationship Styles Explained Task Style Relationship Style Leadership Snapshot: Ai-Jen Poo Task and Relationship Styles in Practice Task Leadership Relationship Leadership Summary Application 4.1 Case Study: From Two to One 4.2 Case Study: Day and Night 4.3 Task and Relationship Questionnaire 4.4 Observational Exercise 4.5 Reflection and Action Worksheet References 5. Developing Leadership Skills Introduction Administrative Skills Explained Administrative Skills in Practice Interpersonal Skills Explained Interpersonal Skills in Practice Leadership Snapshot: Coquese Washington Conceptual Skills Explained Conceptual Skills in Practice Summary Application 5.1 Case Study: Give Me Shelter 5.2 Case Study: Reviving an Ancient Art 5.3 Leadership Skills Questionnaire 5.4 Observational Exercise 5.5 Reflection and Action Worksheet References 6. Engaging Strengths Introduction Strength-Based Leadership Explained Historical Background Identifying and Measuring Strengths Strength-Based Leadership in Practice Discovering Your Strengths Developing Your Strengths Addressing Your Weaknesses Leadership Snapshot: Steve Jobs Recognizing and Engaging the Strength of Others Fostering a Positive Strengths-Based Environment Summary Application 6.1 Case Study: Ready to Be CEO? 6.2 Case Study: The Strength to Stand Out? 6.3 Leadership Strengths Questionnaire 6.4 Observational Exercise 6.5 Reflection and Action Worksheet References 7. Creating a Vision Introduction Vision Explained A Picture A Change Values Leadership Snapshot: Rosalie Giffoniello A Map A Challenge Vision in Practice Articulating a Vision Implementing a Vision Summary Application 7.1 Case Study: A Clean Slate 7.2 Case Study: Kakenya Ntaiya 7.3 Leadership Vision Questionnaire 7.4 Observational Exercise 7.5 Reflection and Action Worksheet References 8. Establishing a Constructive Climate Introduction Constructive Climate Explained Climate in Practice Providing Structure Clarifying Norms Building Cohesiveness Promoting Standards of Excellence Leadership Snapshot: Nancy Dubuc Summary Application 8.1 Case Study: A Tale of Two Classrooms 8.2 Case Study: Challenging Courtroom Culture 8.3 Organizational Climate Questionnaire 8.4 Observational Exercise 8.5 Reflection and Action Worksheet References 9. Embracing Diversity and Inclusion Introduction Diversity and Inclusion Explained Definitions Inclusion Framework Leadership Snapshot: Ursula Burns Diversity and Inclusion in Practice Model of Inclusive Practices Leader Practices That Advance Diversity and Inclusion Barriers to Embracing Diversity and Inclusion Summary Application 9.1 Case Study: What's in a Name? 9.2 Case Study: Mitch Landrieu - Symbolic Progress 9.3 Cultural Diversity Awareness Questionnaire 9.4 Observation Exercise 9.5 Reflection and Action Worksheet References 10. Listening to Out-Group Members Introduction Out-Group Members Explained How Out-Groups Form The Impact of Out-Group Members Out-Group Members in Practice Strategy 1: Listen to Out-Group Members Strategy 2: Show Empathy to Out-Group Members Strategy 3: Recognize the Unique Contributions of Out-Group Members Strategy 4: Help Out-Group Members Feel Included Strategy 5: Create a Special Relationship with Out-Group Members Strategy 6: Give Out-Group Members a Voice and Empower Them to Act Leadership Snapshot: Abraham Lincoln Summary Application 10.1 Case Study: Next Step 10.2 Case Study: Unhappy Campers 10.3 Building Community Questionnaire 10.4 Observational Exercise 10.5 Reflection and Action Worksheet References 11. Managing Conflict Introduction Conflict Explained Communication Conflict Conflict on the Content Level Leadership Snapshot: Humaira Bachal Conflict on the Relational Level Managing Conflict in Practice Fisher and Ury Approach to Conflict Communication Strategies for Conflict Resolution Kilmann and Thomas Styles of Approaching Conflict Summary Application 11.1 Case Study: Office Space 11.2 Case Study: High Water Mark 11.3 Conflict Style Questionnaire 11.4 Observational Exercise 11.5 Reflection and Action Worksheet References 12. Addressing Ethics in Leadership Introduction Leadership Ethics Explained Leadership Ethics in Practice 1. The Character of the Leader 2. The Actions of the Leader Leadership Snapshot: Jasmine Crowe 3. The Goals of the Leader 4. The Honesty of the Leader 5. The Power of the Leader 6. The Values of the Leader Culture and Leadership Ethics Summary Application 12.1 Case Study: The Write Choice 12.2 Case Study: In Good Company 12.3 Sample Items From the Ethical Leadership Style Questionnaire 12.4 Observational Exercise 12.5 Reflection and Action Worksheet References 13. Overcoming Obstacles Introduction Obstacles Explained Overcoming Obstacles in Practice Obstacle 1: Unclear Goals Obstacle 2: Unclear Directions Obstacle 3: Low Motivation Leadership Snapshot: Bill Courtney Obstacle 4: Complex Tasks Obstacle 5: Simple Tasks Obstacle 6: Low Involvement Obstacle 7: Lack of a Challenge Summary Application 13.1 Case Study: Student Maid 13.2 Case Study: The Improbable Kodiak Bears 13. 3 Path-Goal Styles Questionnaire 13.4 Observational Exercise 13.5 Reflection and Action Worksheet References 14. Exploring Destructive Leadership Destructive Leadership Explained Definition Toxic Triangle Confronting Destructive Leadership in Practice Leaders Followers Context Leadership Snapshot: Elizabeth Holmes Summary Application 14.1 Case Study: Dr. Chen Likes Power 14.2 Case Study: Breaking the Silence 14.3 Abusive Leadership Questionnaire 14.4 Observational Exercise 14.5 Reflection and Action Worksheet References Glossary Index

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